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Get queue daily call statistics

GET

/org/{tenant}/v2/queues/calls/stats

Platform support: CC

Returns aggregated call statistics for the current day for specified queues. Includes counts for completed, answered, and abandoned calls, as well as average wait and talk times. Only voice conversations are included.

When the requesting user is an agent, results are scoped to queues the agent is a member of.

Request

Responses

OK